faq
faq
Q:Can you tell us about your service?
A: The majority of your home surfaces will be cleaned and sanitized with Mrs. Meyers all natural, all-purpose cleaner. When detailing your home we only use nontoxic natural products that are never tested on animals. The products we use are safe;we make sure that they are NOT hazardous to your health, or the health of your pets. We are an environmentally friendly cleaning service, which means that we make every effort we can to minimize waste and preserve the integrity of the planet by using biodegradable substances.
Q:What makes your service different from any other cleaning service?
A: Our regular cleaning is more thorough than that of other cleaning services. In addition, we provide a service comparable to that of 4-star hotel and more, including a turndown service and aromatherapy for your home. We treat your home with the utmost respect-all of our cleaners are handpicked and specially trained to do so. All of our cleaners have an eye to creating a visually attractive home for you, should you wish them to organize areas of your home, please let us know before scheduling. We are an environmentally and socially responsible service.
Q:What does a General Cleaning include?
A: General Cleaning includes a thorough cleaning of all surfaces such as, but not limited to floors, counters, baseboard, mirrors, furniture and all windows. Unlike other cleaning services, our cleaners will always clean corners, underneath beds, moveable furniture and will move objects on a counter in order to clean underneath them. General Cleaning also includes a thorough cleaning of the kitchen and bathroom. We include our signature amenities such as a complete turn down service, which includes changing your sheets(clients must leave fresh sheets for the cleaner), and linen spray available upon request.
Q:What are your rates for my first initial cleaning?
A: General Cleaning (one or more house cleaners)
| Initial Clean | |
| <1,000 Square Feet | $100 |
| 1,000 -1,499 Square Feet | $125 |
| 1,500 - 1,999 Square Feet | $150 |
| 2,000 - 2,499 Square Feet | $175 |
| 2,500 - 2,999 Square Feet | $200 |
| 3,000 - 3,499 Square Feet | $225 |
Q:Why does it take longer to clean my home the first time?
A: When we come clean your home for the first time, we are picking up years of residue from old cleaning products plus the normal unclean surface. This takes a little more time then your next cleaning. We will be thorough throughout your home to make sure we do the job right the first time. This is why we base your first cleaning by square feet.
Q:What are your rates after my first initial cleaning?
A: Weekly $45.00 hr for two cleaners(with a two hour minimum) Bi weekly $48.00 hr for two cleaners(with a two hour minimum) Monthly $52.00 hr for two cleaners(with a two hour minimum)
Q:How long does the typical 3 bedroom 2 bath house take to clean?
A: Roughly three hours for an initial service on a home that is not kept up once a week, and about two hours for a re-curring service within the month of the previous cleaning.
Q:What if I have a large house that needs custom cleaning?
A: Please call us before you schedule so we can prepare a team capable of the service you are requesting.
Q:Do you do laundry and is it an extra charge?
A: We will wash and fold laundry at no additional cost at a re-curring service but clients should be aware that laundry usually adds an additional hour to the final cleaning time. Clients must provide their own laundry supplies and are advised to inform the cleaner of any special garment care instructions.
Q:What supplies do I need? Can Texas Green Clean supply me with cleaning tools?
A: We are equipped with our own eco-friendly cleaning supplies and equipment. We provide the information about our cleaning supplies for our clients which can be accessed on our website or just ask your cleaning crew. They are the experts!.
Q:What type of products do you use and where do you purchase them?
A: We use as little products as possible to get the right results. Some common brand names of products we use are Ecover, Lifetree, Seventh Generations, and Mrs. Meyers. We purchase our products directly from the source.
Q:What type of lead time do I need to give when booking an appointment?
A: We usually require two days advance notice.
Q:Can I have the same cleaner if I use your service on a regular basis?
A: As long as you book on a regular day and time we can usually send the same cleaner. Please be advised that if a house cleaner is sick we may have to substitute him/ her with another cleaner.
Q:Are you insured?
A: We are licensed, bonded and insured.
Q:How does Texas Green Clean ensure five-star quality service?
A: Texas Green Clean cleaning professionals are specially selected based on their ability to perform and receive our signature training to provide exceptional service. We also have unique quality control measures in place to help ensure consistency in our standard of service.
Q:Are you insured against damages? What about objects of sentimental value?
A: At Texas Green Clean, we treat your home as we would our own. However, in the event that an object is damaged, please notify our office within 24 hours and we will take action to provide compensation. We are licensed, bonded and insured. We also understand that every client has valuable and sentimental items that may not be replaceable, which is why we take extra care in your home.
Q:What type of training does your staff receive?
A: All cleaners must have considerable cleaning experience prior to employment with our company. Once an employee is hired s/he must complete a training program. The owners of Texas Green Clean personally ensure that all cleaners are diligent, courteous, and trustworthy.
Q:Do I have to be home when someone cleans?
A: The large majority of our clients are professionals and are not home when we clean. Some clients let us in before they leave for work and show us how to let ourselves out and some clients opt to make us a set of keys.
Q:We have pets, is that a problem?
A: Most Austinites have pets so we are accustomed to working around them. If your pets tend to get anxious around strangers it is best to keep them in an enclosed area during the first cleaning or until they become accustomed to the cleaner. Please remember that extra time is needed to rid a property of pet hair.
Q:How do I pay?
A: We accept payments in check, cash, Visa or MasterCard. Payments can be received by the team members cleaning your home or you can call it in at 512.243.8385.
Q:Do you offer discounts or promotions?
A: If a new client uses our services following your recommendation you will receive a 10% discount on you next cleaning. If you refer four clients to us that use our services we will give you a free cleaning. Please provide us with you email address as we do offer discounts throughout the year.
Q:What is your cancellation policy?
A: We understand that there are times when you might need to cancel or change your cleaning appointment. We ask that you give us 48 hours cancellation notice. Due to the high demand for our services, if you cancel less than 48 hours of your scheduled appointment, you will incur a $35 per scheduled cleaner cancellation fee. Any appointments canceled less than 24 hours of the scheduled start time will be charged the full amount of the cleaning. If a Texas Green Clean cleaning professional arrives at a scheduled cleaning appointment and is unable to gain access to your home you will be responsible for paying the full amount of the cleaning.